Gyandeep Stocks Pvt. Ltd.

Kindly update your Email ID & Mobile Number with the Member. "Prevent Unauthorized Transactions in your demat account --> Update your Mobile Number with your Depository Participant. Receive alerts on your Registered Mobile for all debit and other important transactions in your demat account directly from CDSL on the same day......................issued in the interest of investors." "KYC is one time exercise while dealing in securities markets - once KYC is done through a SEBI registered intermediary (broker, DP, Mutual Fund etc.), you need not undergo the same process again when you approach another intermediary." "No need to issue cheques by investors while subscribing to IPO. Just write the bank account number and sign in the application form to authorise your bank to make payment in case of allotment. No worries for refund as the money remains in investor's account."


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Gyandeep Stocks Pvt. Ltd.

E164, Neelkanth Apartment,
2nd Floor, Ramesh Marg,
C-Scheme, Jaipur- 302001

Phone : 0141-4036666

Email :

Compliance Officer

Mr. Bharat Prakash Sharma

Phone : 0141-4034813 , 7737486664

Email :

Procedure for filing a complaint

  1. We have provided a designated email address on our website for clients to use when submitting their KYC form and other necessary documents. In order to facilitate tracking, we keep a comprehensive complaint register, in which we record the complete status of each matter. This system enables us to quickly access the current status of any complaint.
  2. Whenever a client submits a complaint, we conduct a thorough review of the matter and document it in the register including all the details mentioned in the complaint letter. Additionally, we have implemented a ticketing system in line with guidance from the exchange / depository. We share a corresponding ticket number with the client through official digital channels, which allows them, to conveniently track the progress of the complaint using this unique ticket number.
  3. Internally, we meticulously examine the matter, seeking necessary clarifications and providing supporting documents. We engage in discussions with the client to ensure a clear understanding of the situation and collaboratively determine an appropriate solution.
  4. To align with rules, regulations, and guidelines, we ensure that details of the complaint are integrated into all relevant reporting mechanisms. This encompasses updating information on our website and the exchange/depository portals as required.
  5. Summaries and Action Taken Reports (ATRs) regarding each matter are presented to the board of directors during meetings for discussion.

Procedure of opening an account

  1. Clients can either visit our office or we can visit their location to initiate the account opening process.
  2. During our meetings with clients, we gather information about their investment experience in the capital market, their investment strategies, background, and current financial position.
  3. We provide comprehensive guidance on the above-mentioned processes, as well as the conditions associated with investing in various segments of the capital market including operational procedures.
  4. Once we are satisfied, we collect the required documents from clients and conduct necessary checks and verifications in accordance with exchange rules and regulations, including KRA/CKYC.
  5. After completing the checks and verifications, we assist clients in completing the KYC form.
  6. Once the KYC forms are duly filled, signed, and stamped with the required documents, we proceed to complete the KRA & CKYC process. We then create the client's Unique Client Code (UCC) and Depository Participant (DP) details in our back-office software, and then upload this information to the exchange portal.
  7. We send the client master/UCC creation information along with the required documents, as per exchange rules.
  8. The next step involves mapping the UCC in the frontend software for online or offline trading, along with necessary surveillance checks.
  9. We also provide clients with necessary guidance to provide upfront margin and navigate other pre-trade and post-trade related procedures.

Investor Grievance Escalation Matrix for NSE, BSE, MCX, and CDSL

Details of Contact Person Address Contact No. Email Id Working hours
Customer care Mr. Pramod Kumar Jangir E-164, Neelkanth Apartment, 2nd Floor, Ramesh Marg, C-Scheme, Jaipur – 302001 (Raj.) 9314188190 Mon-Sat: 9:00 am to 12:30 pm and 2:00 pm to 6:00 pm
Head of Customer care Mr. Rajeshwar Prasad Vijay 9829023866 Mon-Sat: 9:00 am to 12:30 pm and 2:00 pm to 6:00 pm
Compliance Officer Mr. Bharat Prakash Sharma 0141-4036666 Mon-Sat: 9:00 am to 12:30 pm and 2:00 pm to 6:00 pm
CEO Mr. Gyandeeep Khemka 7737486664 Mon-Sat: 9:00 am to 12:30 pm and 2:00 pm to 6:00 pm

In absence of response/complaint not addressed to your satisfaction, you may lodge a complaint with SEBI at or Exchange at

NSE -,

BSE -,

MCX -,


Please quote your Service Ticket/Complaint Ref No. while raising your complaint at SEBI SCORES/Exchange portal.